Privacy Policy

Privacy Policy for River Valley Landscapes

Effective Date: 12/1/2024

Introduction

At River Valley Landscapes, your privacy is important to us. This Privacy Policy outlines how we collect, use, and protect your personal information in compliance with current privacy, anti-spam, and communication laws and best practices. By using our services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect the following types of information to provide our services effectively:

a. Personal Information
  • Name
  • Email address
  • Phone number (including for SMS messaging)
  • Mailing address
  • Payment information (if applicable)
b. Non-Personal Information
  • IP address
  • Browser type
  • Website usage statistics

2. How We Use Your Information

We use the information collected for the following purposes:

Account Management: To communicate with you regarding your project, send invoices, or notify you about changes to our services.

Marketing Communications: To share special offers, updates, and helpful tips via email or SMS.

Service Improvement: To analyze usage trends and improve our services.

Legal Compliance: To comply with applicable laws and regulations.

3. Marketing Communications

By providing your email address and/or phone number, you consent to receiving communications from [Your Landscaping Company Name].

  1. Email: You may receive emails about promotions, service updates, and landscaping tips.
  2. SMS Messaging: You may receive text messages related to appointment reminders, promotions, or urgent service updates.

Opt-Out Option:
You can opt out of email or SMS communications at any time:

  • For email, click the “unsubscribe” link in the email.
  • For SMS, reply “STOP” to any text message you receive.

4. Cookies

We use cookies and similar tracking technologies to enhance your experience on our website.

a. What Are Cookies?

Cookies are small data files placed on your device when you visit our website. They help us understand how you interact with our site and enable certain functionality.

b. Types of Cookies We Use

  • Essential Cookies: Required for the website to function properly.
  • Performance Cookies: Collect data about how visitors use our site to improve its performance.
  • Functional Cookies: Enhance website functionality and personalization.
  • Marketing Cookies: Track your browsing habits to deliver relevant advertisements.

c. How to Manage Cookies

You can control and manage cookies through your browser settings. Please note that disabling certain cookies may impact the functionality of our website.

d. Third-Party Cookies

We may use third-party services, such as analytics tools (e.g., Google Analytics), which may place cookies on your device. These third parties have their own privacy policies governing the use of cookies.

5. Data Sharing and Security

We do not sell or share your personal information with third-party providers for marketing purposes.

We may share your information with trusted third parties only as necessary to provide our services, such as:

  • Payment processors for billing purposes.
  • Service partners for project-related tasks.

Data Protection Measures:
We implement industry-standard security measures to protect your data from unauthorized access, including:

  • Secure server environments.
  • Encryption of sensitive data.
  • Regular security audits.

6. Data Retention

We retain your information only as long as necessary to fulfill the purposes outlined in this policy or comply with legal obligations.

7. Your Privacy Rights

You have the following rights regarding your personal data:

  • Access and Correction: Request access to your data or corrections to inaccuracies.
  • Data Deletion: Request the deletion of your data, subject to legal or contractual obligations.
  • Communication Preferences: Update your preferences for receiving marketing communications.

To exercise these rights, contact us at info@rivervalleytn.com.

8. Compliance with Privacy Laws

This Privacy Policy complies with applicable privacy and communication laws, including:

  • General Data Protection Regulation (GDPR) (for European customers).
  • California Consumer Privacy Act (CCPA) (for California residents).
  • CAN-SPAM Act and Telephone Consumer Protection Act (TCPA) (for U.S. customers).

9. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be effective upon posting to our website, and we encourage you to review this page regularly.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

  • Email: info@rivervalleytn.com
  • Phone: +1 (865) 680-6218

Thank you for trusting River Valley Landscapes. We are committed to protecting your privacy and providing transparency about our practices.